Feedback & whistleblowing

Whistleblower disclosures  

If you don’t want to provide feedback direct to us because you suspect serious misconduct, unethical behaviour, or breaches of policy, you can make a protected disclosure (whistleblowing) under our Whistleblower Policy.  

You can report via our secure external service:  https://www.whistleblowingservice.com.au/mcri/  

Your report will be kept confidential and managed in accordance with our pdfWhistleblower Policy227.71 KB

Give us your feedback

Your feedback matters

At Murdoch Children's Research Institute (MCRI), we want our research to reflect the needs and experiences of the children, young people, families, and communities we work with. Whether a compliment, complaint, or suggestion, your feedback helps us improve and strengthen our work.   

We encourage feedback from:  

Children, young people, families, and communities involved in our research  

Staff, contractors, and research partners

How to share your feedback  

You can provide feedback in many ways:  

Please leave a message, with your name, phone number and a brief reason for your call.   

  • Postal: Murdoch Children's Research Institute, 50 Flemington Rd, Parkville VIC Australia 3052.

Tips for providing feedback  

To help us understand and respond to your feedback:  

  • Provide as much detail as possible, using short sentences or bullet points.  
  • If relevant, include times, dates, and any supporting documents (e.g. letters, meeting notes).  
  • Tell us what you hope will happen because of your feedback.  
  • You can share your feedback without giving your name (anonymously via online form).  
  • You can give feedback for yourself or on behalf of someone else.

What happens next?  

  • We review all feedback fairly and respectfully, ensuring your privacy is protected.  
  • Your feedback will be directed to the appropriate team, and if you have indicated that you want a response, we aim to acknowledge it within 2 to 3 business days.  
  • If it’s a complaint, we may ask for more details and investigate as needed.  
  • We strive to resolve complaints within 30 business days. If it takes longer, and if you have indicated that you want a response, we will keep you updated.  

Your voice matters to us. Thank you for helping us improve!

More information

MCRI Policy portal

pdfChild Safety Policy203.49 KB
We are committed to protecting children and young people. This policy ensures their safety and wellbeing are embedded across all activities.

pdfFeedback and Complaints Handling Policy335.36 KB
This document outlines how to raise concerns and how we address them to continuously improve our services.