In this policy, “MCRI”, “we”, “us” or “our” refers to the Murdoch Children's Research Institute, together with its related bodies corporate, including the Victorian Clinical Genetic Services (VCGS).
Personal information and sensitive information
The expression "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable (directly or indirectly). This may include your name, address, telephone number, email address, online identifier (such as an IP address) and your profession or occupation.
Some personal information is also “sensitive information.” Sensitive information means health information (including genetic information or biometric information), information about your racial or ethnic origins, your political opinions, your political associations, your religious beliefs/affiliations, your philosophical beliefs, whether you are a member of a trade or professional association or trade union, your sexual orientation/practices or your criminal record.
What personal information does MCRI collect and hold?
We only collect personal information if it is reasonably necessary for one or more of our functions or activities. Depending on the nature of your interactions with us, we may collect the following types of personal information (whether in hard copy or electronic form):
- date of birth;
- contact details such as mailing or street address, email address, and telephone or facsimile number;
- occupation or job title;
- health and medical history or information;
- information about your dependents or your pregnancy (where reasonably necessary);
- any other information relevant to a MCRI research project you have agreed to participate in;
- bank account or credit card details if you are making a donation or payment;
- photographs of you or your dependents at a MCRI fundraising or other event;
- other information as required to carry out our functions and activities as an organisation.
Where the personal information is also sensitive information, we will only collect it with your prior consent or otherwise as permitted by law. Usually we will require your consent to be in writing.
How and when does MCRI collect personal information?
We endeavour to collect your personal information directly from you unless it is unreasonable or impracticable to do so. If we collect your personal information from someone other than you, we will take such steps (if any) as are reasonable in the circumstances to ensure that you are or have been made aware of what information has been collected, and the purpose of that collection. When collecting personal information from you, we may collect it in ways including:
from your written communications with us;
- during conversations between you and our staff (which includes paid employees students, contractors and volunteers);
- when you complete documentation, either in hard copy or electronically, such as via a web page form;
- when you participate in research activities or other activities on the Melbourne Children’s Campus (which includes MCRI, The Royal Children’s Hospital and the University of Melbourne); or
- through your access and use of our website (including through the placement of cookies discussed below).
Like most websites, our websites use 'cookies' to improve your online experience and to help us to monitor and improve our websites and services for future visitors.
A cookie is a small text file that is placed on your device when you visit a website. Cookies can collect information such as your Internet Protocol (IP) address, the URLs of sites you have visited before or after accessing the website, and how long you have spent on a particular site. Cookies cannot execute programs or be used to access other information on your device.
By using our websites, you give us your permission to the placement of cookies on your device.
For what purposes does MCRI collect, hold and use personal information?
We may collect, hold or use your personal information (including sensitive information)for one or more of the following purposes:
- to provide services to you;
- to verify your identity, respond to your requests or as otherwise directed by you;
- to provide you with news, information and material (including marketing material) in relation to our services;;
- to promote our programs and activities, including fundraising, corporate philanthropy and education;
- to undertake medical research as consented to by you, including research in relation to Cell Biology, Clinical Sciences, Genetics, Infection & Immunity, Population Health and other research themes may be determined from time to time;
- to undertake general research or other reasonable research related activities, including via voluntary surveys and polls;
- to update our records and keep your contact details up to date;
- to process and respond to any complaint made by you;
- to process donations and provide receipts;
- to enhance your experience of our websites;
- for the administrative, employment, planning, service development, quality control and research purposes of MCRI;
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority;
- for any other purposes that we notify you of, or that you consent to; and
- otherwise as permitted by law.
We will not use your personal information in a manner which is unrelated to or inconsistent with the purpose of its original collection, unless you have consented (other than as permitted or required by law).
You may opt out of receiving communications from us in relation to news, marketing and fundraising at any time by contacting us using the contact details set out in section 15 below, or where applicable selecting the unsubscribe option in our electronic communications.
Please note that you cannot opt-out of receiving contractual notifications such as changes to our terms and conditions for the supply of services or other important information.
In relation to sensitive information, we will not use or disclose this for the purposes of direct marketing unless you have expressly consented.
What happens if you do not provide us with the personal information we request?
Where possible, we will give you the option to not identify yourself (i.e. to remain anonymous) or deal with us through the use of a pseudonym or to not provide us with your personal information.
If we do request personal information and you decline to provide it, , please note that in some cases we may not be able to provide the requested services to you, either to the same standard or at all, and we may not be able to provide you with information about services that you may want, including information about related services. Without your personal information, we may also not be able to work with you on an ongoing basis, issue tax deductible receipts or you may be unable to participate in or have access to our research programs, events and activities.
How does MCRI securely hold your personal information?
We will take reasonable and appropriate steps to protect all personal information which we hold from misuse or loss and from unauthorised access, modification or disclosure. We do this by ensuring that our systems, databases and facilities are secure, and our staff (including paid employees, students, volunteers and contractors) are bound by and comply with our policies and procedures regarding personal information and confidentiality, and by putting in place appropriate contractual terms with third parties.
Risks are also mitigated through MCRI's commitment to de-identifying or destroying any personal information that is no longer required by us, where possible.
While we will take all reasonable and appropriate steps, please note that we cannot guarantee or warrant the security of your personal information. This is particularly so in relation to personal information which you send to us using our website or other online means. Although we will take reasonable steps to protect such information, we are not able to warrant or guarantee the security of any information that you transmit to us over the Internet (including through our website), and you do so at your own risk.
Who may MCRI disclose your personal information to?
In connection with the purposes set out in section 6 above, we may provide your personal information (including your health information), to:
our staff, which include our paid employees, students, volunteers and contractors;
- our professional advisors;
- our partners, affiliates, research collaborators, contractors and consultants;
- any organisation or any authorised person with your express consent;
- a person or organisation to whom we are compelled by law, or otherwise permitted by law, to provide your information; or
- your organisation, if you are acting on behalf of an organisation.
Where we transfer your personal information to a third party, we will take reasonable steps to ensure that your personal information is protected and is handled by that third party in accordance with applicable privacy laws.
If we refer you to a third party service provider, that service provider may also collect and store your personal information. We make no representation or warranties in relation to the privacy practices of any third party service provider and we are not responsible for their collection, use or disclosure of your personal information. Third party service providers are responsible for informing you about their own privacy practices.
Does MCRI disclose personal information to anyone outside Australia?
Where we transfer your personal information to another country, we will take such steps as are reasonable in the circumstances to protect your personal information and to comply with applicable laws, including those relating to cross-border transfers. To the extent that it is reasonable and practical for us to do so, we will de-identify any such personal information prior to overseas disclosure.
Your rights in relation to your personal information
We will take reasonable steps to ensure that all personal information we collect, use and disclose is accurate, up-to-date and complete.
You may request access to any personal information we hold about you at any time. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. If the personal information we hold about you in incorrect, incomplete or inaccurate, we will take reasonable steps to correct the information without delay. In some circumstances where we correct or update a record, we may still require retention of the original record.
You can also ask us to delete or de-identify the personal information we hold about you. There may be instances where we cannot agree to your request, such as if we still need the personal information for the purpose for which we collected it, or in order to comply with our legal obligations. If that is the case, we will once again give you written reasons for declining your request.
If you wish to access your personal information, or request that it be corrected or deleted, please make your request by contacting the MCRI Privacy Officer (see details in section 14 below).
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact the MCRI Privacy Officer (see details in section 14 below) and provide details of the incident so that we can appropriately investigate and remedy it.
We may require any complaint to be made in writing first. We will then endeavour to respond to your complaint as soon as possible and within 30 days (or otherwise in accordance with our legal obligations). You are also entitled to report any privacy breach to the Office of the Australian Information Commissioner.
Contacting us about an enquiry or complaint
Murdoch Children's Research Institute
Royal Children's Hospital
50 Flemington Road
Parkville VIC 3052
P: +613 9936 6337
We will treat your enquiry or complaint confidentially. One of our staff will contact you within a reasonable time after you have made contact with us to discuss your enquiry or complaint and outline options regarding how it may be dealt with. We will aim to ensure that any complaint is resolved in a timely and appropriate manner.
Locations of our international partners and research affiliates
Our international partners and research affiliates are located worldwide including, but not limited to:
- the United Kingdom;
- EU (including, but not limited to, France, Italy, Finland, Sweden, Netherlands, Cyprus);
- Hong Kong;
- Lao PDR;
- Papua New Guinea;
- The Gambia;
- Brazil; and